Meet an Agent - Nick Haubrich

Peak Call Times for Technical Support

Edwards Technical Support is here to provide the best possible service to our customers.

To help our customers reduce the amount of time they spend waiting for a Technical Support agent, we would like to advise you of our peak call times. The figure below illustrates that on average our busiest hours are between 11am to 3pm. During these hours customers are most likely to encounter hold time (Times shown are Eastern Standard Time).

When calling during a period of high call volume please be aware that our phone system is equipped with a feature that will hold your place in line. Once an agent becomes available the system will call you back eliminating the need for you to stay on the phone. We also provide you with the option to leave a voice message which will be returned before the end of the day.

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How To Contact Technical Support Through Email

We also provide an option to start a case through email. To submit a ticket simply follow along with the video below: 